Delivery & Returns Policy
At gldresses.com, we ensure your bridal gown arrives with the care and attention it deserves. Please review our policies below.
Delivery Information
1. Production & Shipping Timeline
- Made-to-Order Gowns: 4-6 months for craftsmanship
- Ready-to-Ship (Sample Sale): 2-3 weeks
- Shipping via premium courier with signature required
2. Shipping Options
- Standard: 5-7 business days (tracked)
- Express: 1-3 business days (available for urgent needs)
3. International Deliveries
- Available through authorized retailers only
- Customs/duties are the customer’s responsibility
- Delivery times vary by destination
4. Tracking Your Order
- You’ll receive a tracking number via email
- Requires signature upon delivery
- Contact the courier directly for delivery updates
Returns & Exchanges
1. Made-to-Order Gowns
- Final sale – no returns or exchanges due to custom measurements
2. Ready-to-Ship & Sample Sale
- Eligible for return within 7 days of receipt
- Must be unworn, unaltered, with tags attached
- $150 restocking fee applies
3. Damaged or Defective Items
- Report within 48 hours of delivery
- Provide photos of the issue
- We’ll arrange repairs or replacements
4. Return Process
- Request authorization via gldresses.com
- Ship in original packaging with insurance
- Refunds processed within 14 business days
Important Notes
- Wedding dresses require professional steaming after unpacking
- Alterations void return eligibility
- Retailer purchases follow boutique policies
For full details, visit our Bridal Care Guide at gldresses.com.